Deliver better experiences with the power of customer voice.

Track almost any metric. Focus on loyalty attitudes and behaviors, customer touchpoints, or criteria for purchase of products and services.

iLoyal CX Consulting

Marketing decision making with action-focused data

iLoyal focuses on business goals and reducing risk in marketing decisions. We don’t collect data hoping it will drive decisions. We understand your business goals and decision paths, then collect relevant data. Every item and analysis is matched with a decision necessary for your desired outcome.

Our approach to marketing research.

Business Goals

What results do you want for your organization?

Decision Pathway

What decisions will you need to make to get there?

Information Gaps

What information is still missing and necessary?

Research Strategy

Collect and analyze data from relevant sources.

Our survey and research performance.

iLoyal outperforms the research industry on every metric of research study success.

Interest upon invitation to participate

iLoyal CX 54%
Research Industry 33%

Respondent completion rate

iLoyal CX 91%
Research Industry 78%

Research participation rate

iLoyal CX 28%
Research Industry 19%

Positive respondent experience

iLoyal CX 98%
Research Industry 84%
iLoyal CX Customer Feedback

Monitor, respond, and improve every touchpoint along the customer journey.

Attract more customers. Minimize negative customer experiences. Improve customer retention.

More ways to collect data

Customer intel is easy to come by when the survey is available everywhere the customer wants is to be! Choose any or all of our collection methods.

  • Beautifully branded email invitations
  • Transactional email triggers
  • Social media integrations
  • Interactive SMS experiences
  • Private survey domains
  • Dynamic QR Code licensing
  • Attractive point-of-purchase signage
  • POS/receipt programming

Proactive Response Management

  • What happens to when a customer has feedback that would boost your reputation?
  • What happens when a customer has feedback that you need to address right away?

iLoyal cares about your customers and your reputation. Before any analysis begins, survey responses are forwarded to online review sites or dedicated customer service personnel.

Captures what customers care about most

iLoyal’s arsenal of 1,000+ of marketing, management, and consumer psychology items are matched to your information needs.

  • Customer Attitudes
  • Emotional Responses
  • Loyalty Behaviors
  • Lifetime Value
  • Product Preferences
  • Desicion Factors
  • Net Promoter
  • Media + Ad Reactions
  • Brand Metrics

Explore more Customer Experience & Research Services

CX Consulting & Audits
CX Surveys & Research
Customer Journey Mapping
Employee Engagement
Loyalty & NPS Measurement

FAQs

iLoyal offers customer satisfaction surveys, Net Promoter Score (NPS), product feedback, market research surveys, and custom questionnaires tailored to your business goals.iLoyal offers customer satisfaction surveys, Net Promoter Score (NPS), product feedback, market research surveys, and custom questionnaires tailored to your business goals.

Most standard surveys can be set up within 24–48 hours. Custom or multi-stage research projects may take longer depending on scope.

Yes — responses can be exported as CSV or XLSX and integrated with popular analytics and CRM platforms.