iLoyal CX Insights reveal a complete view of the customer
Enhance Sales Efforts
Segment, Design & Test
Retain & Attract Customers
Measure & Respond
Competitors, Eat My Dust!
Differentiate & Win
Voice of the Customer Programs
We work with you so that all stakeholders fully understand the current alignment of your customers’ needs and expectations versus the current customer experience, we then help design great customer outcomes.
VOC PROGRAM ASSESSMENT
We collaborate to identify of where your VOC program stands, what’s on track, and where there are gaps, then create a plan via the Voice of the Customer Program Roadmap.
VOC PROGRAM DESIGN
Capturing customer voice starts with identifying VoC opportunities in the customer journey, followed by design of surveys and other voice tools, and VoC program implementation.
VOC INTERNAL ADOPTION DESIGN
Designing a VoC program is half the battle. Next, we will help you determine the best path for communicating about CX programs internally to employees and other constituents.
Product Development Research
Whether you are innovating with a new menu item, software, device, CPG or anything else, stay out of sales trouble by testing before, during, and after development.
- 25+ years of research & analytics experience
- Focus groups, interviews, surveys, and more
- User-tests available for products, websites, and apps
- Recruit customers or use iLoyal research panels
- Friendly participant scheduling
- Real-time response rate tracking
- 100% discussion guide and survey transparency
- AI + human transcription with expert data coding
- No item format limitations
- Advanced question types
- Conjoint and discrete choice modeling
- Raw, formatted, and cleaned data files provided by default
- Tabbed and/or detailed reporting options (custom .pptx available)
Are you new to Customer Experience (CX) marketing?
Leveraging the industry’s best CX technologies and decades of customer research excellence, iLoyal offers dynamic solutions for every organization wanting to deliver a better customer experience.
CX Strategy & Design
iLoyal collects information to help you understand customer perspectives and provides the tools and approach to successfully engage customers and employees with your brand.
Customer Journey Mapping
iLoyal provides you with a clear guide to visualize the customer journey, improve customer-brand touchpoints, and manage how physical and digital operations are connected.
CX Metrics & Guidance
We monitor every touchpoint along the customer journey, helping you achieve higher conversion, improve customer retention, and prioritize actions with the greatest impact on customer outcomes.