Deliver an experience your customers will love.

The customer journey starts with the first brand touchpoint. We’ll help you get that right and work with you to enable customer experiences worthy of repeat sales.


Why iLoyal CX?

Leveraging the industry’s best CX technologies and decades of customer research excellence, iLoyal offers dynamic solutions for every organization wanting to deliver a better customer experience.

CX Strategy & Design

iLoyal collects information to help you understand customer perspectives and provides the tools and approach to successfully engage customers and employees with your brand.

Customer Journey Mapping

iLoyal provides you with a clear guide to visualize the customer journey, improve customer-brand touchpoints, and manage how physical and digital operations are connected.

CX Metrics & Guidance

We monitor every touchpoint along the customer journey, helping you achieve higher conversion, improve customer retention, and prioritize actions with the greatest impact on customer outcomes.

iLoyal CX Consulting

Begin an inspirational journey, focused on ROI

iLoyal CX consultants facilitate CX conversations around culture, adoption, customer feedback, customer experience design and strategy, measurement and ROI that are meant to drive greater CX maturity.

iLoyal CX Customer Journey Mapping

Delight customers at every touchpoint

From a visitor’s very first interaction through their becoming a customer, then staying and growing with you, iLoyal CX let’s you hear what customers are telling you – so you can create an experience that meets and exceeds their expectations.

Identify what your customers need and expect from your brand

Customer Journey is NOT about throwing ideas and strategies at the wall to see what will stick. Journey mapping is a powerful tool and process to help you put the customer into customer experience. It’s about identifying what most endears a customer to your brand, and why.

iLoyal CX Customer Feedback

Listen and respond to customer feedback with Loyalty + NPS Surveys

Adjust to meet and exceed customer expectations, then increase loyalty. Higher customer loyalty means higher retention, cross-selling opportunities and referrals, all of which translate into more revenue for your business.

Get feedback on products, marketing ideas, and digital experiences to make your CX even better

Get on-demand feedback from users that evaluate your marketing, products, and services. Secure key insights to confidently make decisions towards creating easy-to-use and delightful products and experiences.

Get fast, and frequent Employee feedback with pulse and engagement surveys

Employees are central to planning, implementing, and sustaining a great CX program. Our secure employee surveys gather, analyze, and mobilize employee data to guide your workplace decisions, attract better candidates, and improve employee retention.

iLoyal Email Studio

Grow sales and create loyalty with an email marketing app packed with features and with access to experts in design and data.